¶ Orders
Managing your orders can be done from your Retael backoffice account. If you have a connected account orders will also be forwarded to your system. And you can manage them there. We synchronize the status of the order. Refunding an order in your system should be updated in the Retael system the next day.
¶ View orders
- Navigate to Menu > My Shop > Orders
- Here you see an overview of your orders, the latest is on top.
- Click
Viewto open an order
- Here you can find important information such as:
| Field | Description |
|---|---|
| Status of the order |  |
| Status of the payout transaction |  |
| Status of the shopper transaction(s) |  |
| External id of the order in your system |  |
| Orderitems |  |
| Commissions owed |  |
¶ Fulfill order
This will send an email to the shopper that his order has been shipped.
¶ Refund order
Enter a refund amount, and the payment provider is notified that this money needs to be refunded to the shopper. It also recalculates any commissions.
¶ Download Invoice PDF
Download the pdf invoice for the shopper.